Laura Whitley is the Consumer Banking Services executive for Bank of America, responsible for customer service contact centers, enterprise fraud & claims, consumer product operations, consumer and business lending, collections and recoveries, dealer financial services and customer experience. Collectively, 30,000 product, service and operations professionals across this integrated organization advise and serve Bank of America’s Retail, Preferred, Small Business, Business Banking and Global Wealth & Investment Management customers and clients.
Laura has 30 years of financial advisory leadership experience with corporate, institutional and high net worth clients and consumers. Since joining Bank of America as a management trainee, she has held key leadership positions in Global Corporate & Investment Banking, Global Wealth & Investment Management and Global Banking & Markets. Most recently, Laura served as the head of Global Commercial Banking for Bank of America Merrill Lynch, leading a team of banking professionals responsible for delivering integrated financial solutions to clients globally. Prior to that, Laura held various leadership positions including President of Middle Market Banking, Business Banking and Private Banking and Dallas Market President.
She serves as Executive Sponsor for the LEAD employee network, as a Global Ambassador, a Bank of America partnership with Vital Voices, and a member of the Corporate Benefits Committee.
Laura earned a bachelor’s degree in Finance from Texas Tech University. She is a FINRA Registered Principal with Series 7, 24, 63 and 66 securities licenses. She has also been recognized as one of the 25 Most Influential Business Women and has been featured on CNBC and Bloomberg.
She plays an active role in her community currently serving on the AT&T Performing Arts Center Board and the Texas Tech University Advisory Board. She is founding chairwoman of the United Way of Dallas Women of Tocqueville. Laura previously served on the St. Louis Opera Theater Board and the St. Louis Children’s Hospital Board.